{"id":143,"date":"2024-04-01T00:42:05","date_gmt":"2024-04-01T00:42:05","guid":{"rendered":"https:\/\/jake-cache.tech\/?p=143"},"modified":"2024-04-01T00:42:05","modified_gmt":"2024-04-01T00:42:05","slug":"what-ive-learned-working-for-an-isp","status":"publish","type":"post","link":"https:\/\/jake-cache.tech\/?p=143","title":{"rendered":"What I&#8217;ve learned working for an ISP"},"content":{"rendered":"\n<p>Around 5 months ago, I received my current job as a Tier 2 technical support agent for an ISP called Smartaira. My job is fairly straight-forward: Take inbound support calls, answer tickets, and help users with all their internet-related problems as efficiently as possible. Smartaira is an ISP that provides service primarily for apartments.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/jake-cache.tech\/wp-content\/uploads\/2024\/03\/image-1024x762.png\" alt=\"\" class=\"wp-image-144\" width=\"591\" height=\"439\" srcset=\"https:\/\/jake-cache.tech\/wp-content\/uploads\/2024\/03\/image-1024x762.png 1024w, https:\/\/jake-cache.tech\/wp-content\/uploads\/2024\/03\/image-300x223.png 300w, https:\/\/jake-cache.tech\/wp-content\/uploads\/2024\/03\/image-768x572.png 768w, https:\/\/jake-cache.tech\/wp-content\/uploads\/2024\/03\/image.png 1221w\" sizes=\"(max-width: 591px) 100vw, 591px\" \/><figcaption class=\"wp-element-caption\"><em>The Smartaira office in Logan on South Main Street.<\/em><\/figcaption><\/figure>\n\n\n\n<p>Despite having my A+ &amp; N+ when I first started at Smartaira, I had no practical experience when it came to actual working in an enterprise-sized network. Luckily for me, I felt adequately prepared for the job thanks to the CompTIA certs I&#8217;ve studied for. Whenever I was learning something new, I had a great grasp of all the terminology and concepts that were being thrown at me. All my colleagues were very kind and patient, and that definitely expedited the learning process as a whole.<br><br>As a Tier 2 desk agent, I had the opportunity to work with a multitude of programs, and even had access to IDFs and switches via CLI in order to perform functions like configuring ports. All of Smartaira&#8217;s infrastructure runs on MikroTik and Junos OS devices, so I&#8217;ve had to learn the basic commands for those brands of equipment specifically.<br><br>Smartaira installs a large deployment of mesh routers for most properties, so I deal with issues such as wireless interference, device roaming, and MAC-based authentication on a daily basis. I need to know all about RSSI, SNR, signal attenuation, and much more. I also deal with VLANS on a daily basis, and Smartaria provisions special VLANs that provide select devices with an IP-Passthrough function for those that need it.<\/p>\n\n\n\n<p>I setup accounts, look through event\/alarm logs on APs, and use tools that let us see device connection history that mark the exact point at which connections fail for said device. DHCP failures, de-authentication, and client disassociation are the most common ones I encounter.<br><br>I follow the regular troubleshooting process that starts from one end of the OSI model and works towards the other end. I have to identify certain issues as being device-related or network-related constantly.<br><br>There&#8217;s much more that I could talk about, but being able to work at Smartaira is letting me learn new things everyday. I feel like I&#8217;m getting better at working with technology and talking with end-users. This post is already too long, so I&#8217;ll talk about the experience some more in future posts. Thanks for reading!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Around 5 months ago, I received my current job as a Tier 2 technical support agent for an ISP called<\/p>\n<p><a href=\"https:\/\/jake-cache.tech\/?p=143\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\">What I&#8217;ve learned working for an ISP<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/jake-cache.tech\/index.php?rest_route=\/wp\/v2\/posts\/143"}],"collection":[{"href":"https:\/\/jake-cache.tech\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jake-cache.tech\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jake-cache.tech\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jake-cache.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=143"}],"version-history":[{"count":2,"href":"https:\/\/jake-cache.tech\/index.php?rest_route=\/wp\/v2\/posts\/143\/revisions"}],"predecessor-version":[{"id":147,"href":"https:\/\/jake-cache.tech\/index.php?rest_route=\/wp\/v2\/posts\/143\/revisions\/147"}],"wp:attachment":[{"href":"https:\/\/jake-cache.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=143"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jake-cache.tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=143"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jake-cache.tech\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}