I understand everything defined within CompTIA’s (A+) & (Network+) standards, and know how to perform most of the functions those tests cover in real life scenarios.
If you’re an employer that’s looking to hire, feel free to browse the list and evaluate my qualifications. Thank you.
NETWORK OPERATIONS AGENT (NOC), SMARTAIRA, LOGAN, UTAH FEB 2025 – PRESENT
-Terminate cables, replace SFP’s and jumpers
-Clone hard drives and create backups
-Put in inventory requests and update documentation
-Configure and troubleshoot port settings in most CLI’s
-Assemble and repair PCs
-Troubleshoot basic VoIP phone issues, including ATAs
-Configure routers, modems, ONUs, APs and Positron GAMs
-Setup and configure Aps for wireless controllers
-Help users set up workstations for their specific needs
-Set up media servers, RAID arrays, and DNS/DHCP services
-Remove malware and teach users about best practices
-Use virtualization tools such as Docker & VMware
SENIOR TIER 2 TECHNICAL SUPPORT, SMARTAIRA, LOGAN, UTAH JULY 2024 – FEB 2025
- Configured network ports and optimized connectivity. And clone hard drives for data migration
- Set up and managed routers to ensure secure and efficient network operations.
- Installed and maintained Network-Attached Storage (NAS) systems for data storage and sharing.
- Conducted Time Domain Reflectometry (TDR) tests to diagnose and resolve cable issues.
-Identified and removed malware to enhance system security and performance. - Utilized various Command Line Interfaces (CLIs) for advanced system configurations and troubleshooting.
- Managed and maintained printers across networked environments.
- Reviewed and analyzed system logs for troubleshooting and performance monitoring.
- Operated hypervisors for virtualization and management of virtual machines.
- Navigated and managed DNS records for seamless domain name resolution.
- Teach and support Tier 2 agents